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Director Customer Relations

As a Director of Customer Relations, you are responsible for the overall relationship between CLIENT and our customers - overseeing the business and technical relationship and serving as the single point of contact between the client and the various organizations within CLIENT. Managing customer expectations is a critical aspect of the position, as well as the ability to become a trusted advisor to senior level executives at Fortune 500 companies. We are looking for individuals with both hands-on technical experience, as well as business and project management savvy.

Responsibilities:

• Serve as technical project lead and business liaison between the Company and its clients for software that requires complex integration.
• Direct technical and business relationship between the Company and its clients during and beyond integration efforts, and in accordance with Company's and clients' business objectives.
• Communicate effectively with all levels of the client organization, from individual contributors through E and C level executives.
• Write business requirements and functional specifications, as necessary to support clients' requirements.
• Advocate for the client within the Company, advocate for the Company at the client site.
• Lead and/or participate in both business and technical meetings at the Company and client sites.
• Report status (Company to client and client to Company) and coordinate clients' and Company's engineering schedules.
• Manage client expectations relative to company resources and objectives.
• Understand and communicate client requirements to Company's executive and technical teams.
• Understand and appropriately communicate Company and client strategic business positions.

Qualifications:

• Proven success managing large-scale technical projects.

Special Knowledge/Skills Required:

• Experience managing overall customer relationships (from both technical and business perspectives); act as a trusted advisor to the client.
• An eagerness and ability to learn complex domain-specific details about travel industry and CLIENT's unique technology.
• Technical and/or business degree.
• Technical experience (engineering or computer science) preferred.
• Experience facilCLIENTting large client meetings to drive initiatives to completion.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Ability to effectively manage multiple priorities.
• Ability to handle shifting client/Company dynamics.
• Willingness to travel to client sites.

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Manager of Software Development

LOCATION:  WALTHAM

Responsibilities

Lead Software Engineers in the development and delivery of complex business applications using Microsoft technology.  The management responsibilities encompass both development project and staff management. Managing multiple projects will include making staffing decisions and influencing the project activities throughout the development lifecycle.  Be the owner for important business and technical infrastructure releases for the MetraNet XML billing platform.    

Requirements

10+ years developing on Microsoft platforms,including Windows 2003 and 3+ years of direct management experience..  Should have in depth experience in eliciting and understanding complex business requirements and translating them into robust designs and implementations.   Should be very comfortable with Use Cases.  Exposure to billing, accounting or other financial applications is a very strong plus.

Must possess excellent communication and leadership skills. A proven track record of delivering projects on time and handling multiple priorities and projects.

Should have solid understanding of XML, COM , and NT threading models.    Experience with MTS and/or COM+ transactional capabilities is highly desirable.  Must have strong relational database fundamentals and understanding of the Microsoft .NET platform and development environment. Good understanding of performance, scalability and reliability characteristics of different design and implementation choices.

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Principal  Server Developer-128 North                                                 

Role Description :
Responsible for design  and development of  the core Server modules of the Product.

Educational Qualifications :
 BS (CS) or MS(CS) or equivalent

Experience profile :

12+ years of solid experience in designing and  developing  complex networked/distributed management products in Unix /Windows  environment is required. Minimum 4 years of prior experience in leading a team of developers.

Primary Skills:

Strong Object Oriented Programming skills using Java/C++. Experience in distributed Network/Systems/Storage management framework  development.  Good knowledge of 3rd party APIs and Industry standards in Storage/Network Management protocols, like SNMP, CIM etc..,  is essential

Secondary Skills :

Experience of Unix/Windows system software development and network/storage protocols would be an added advantage. Strong debugging and performance optimization skills in distribute/multi-threaded environment  is required. Knowledge of replication/data protection technologies is an added advantage.

Personal Attributes :
 
Leadership qualities, guiding team of senior resources

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Director of Development, Server Products-Waltham

Job Description
Lead a team of software engineers responsible for the development and support of our Server products, including our document and email product lines. Working with the team, develop project schedules and milestones, estimating and assigning tasks to team members. Understand our business opportunity and market and be able to make roadmap recommendations for the Server products.  Maintain and drive technical milestones, and coordinate deliverables with other groups, including QA, documentation, product management, support, services, and project management. Understand customer and deployment needs and respond and drive resolution to requests and issues.

Responsibilities
* Establishes short- and mid-term work plans and optimizes resources to ensure that work objectives (e.g. productivity, quality, costs) are consistently met. Set expectations and goals for individual staff members
* Hires, coaches, and manages the development staff and communicates issues and progress to management as needed. Align staff according to skill set and experience to support delivery team goals
* Strong cross-functional integration skills with other teams, e.g. QA, PM
* Evaluates and recommends new technology and procedures for systems development to minimize system development costs, improve productivity, and enhance the system operation
* Organizational development skills to continuously build & improve the software organization
* Operate as a team member and foster a unified team environment
* Manage issues resolution. Understand the impact of problems/solutions
* Create and maintain a development process that enables high productivity
* Work with Outsource Manager to leverage 3rd party resources as part of the core team delivering product

Experience and Education

--5+ years success in software development management, including people management and product delivery

--Has built a high performing team of engineers in past and has retained, mentored, challenged his/her team

--Knows how to build and deploy superb software on time

--Can be an invaluable resource in problem-solving, design expertise

--Expert in one or more of the following:  .Net/C# technologies; offshoring; enterprise software; email/security products, iterative development process

--Is able to work with strong peers across functions to work product release scenarios into the roadmap process
* The ideal candidate must have a minimum of 10 years software development experience, in addition a minimum of 5 years of software management experience
* 3 + years VB6, .NET, SQL Server, XML, XSLT, JavaScript & HTML coding experience
* Familiar with diverse, complex problems and adept at devising reasonable solutions or ample alternatives
* Strong written and oral communication skills including proven success in working with stakeholders with a wide range of technical knowledge
* Proven software development project management skills, including ability to prioritize among multiple concurrent projects, scheduling, and tracking
* Proven success in delivering quality software projects on time, on budget, and within scope
* Proven experience translating Business Requirements into solutions
* Technical leader and coach, aware of applicability of new technologies

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Director of Software Engineering
Seeking a technically driven and enthusiastic manager to drive software development at our Lowell HQ Location.

The appropriate candidate will be part of a management team that is responsible for delivering our product family on schedule and with high quality. The ideal candidate will have solid communication and planning skills, a proven track record of delivering software projects on time, have successfully motivated teams, and understands how to implement a software development life-cycle in a start-up environment. This position will work closely with senior and executive management, along with peer functions such as Product Management, Sales, Marketing and Field Operations. The ideal candidate should possess the following background/skills:

Experience managing the development of software in a variety of environments (NAS, SAN, networking environments).

Possess a knowledge of storage technologies (i.e. a working knowledge NFS and CIFS environments) and “C” and “C++” development models.

Proven experience delivering software according to schedules and timelines mandated by the business.

Proven track record of working with developers, quality assurance teams and management to write clear and concise architectural, design and functional specifications.

Candidate must be a self-starter possessing a desire to succeed at all costs and able to work independently with minimal supervision.

Have successfully managed teams comprised of 20 to 50 engineers and managers.

Strong organizational and communication skills with the ability to clearly communicate and present to customers, partners and executive management.

Position reports to the VP of Engineering. A Bachelors' degree in Computer Science or equivalent with minimum 10 years management experience delivering software projects and programs.

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